Last updated: May 14, 2026
By downloading, installing, accessing, or using OtterButter ("the Service"), operated by OtterButter ("we", "us", "our"), a company incorporated in the Netherlands, you agree to be bound by these Terms and Conditions. If you do not agree, do not use the Service. We reserve the right to modify these terms at any time. Where changes are material, we will notify you through the application. Continued use after modifications constitutes acceptance of the updated terms.
OtterButter is a mobile application that connects to user-provided Grafana instances, displays dashboard and alert data, and provides AI-powered analysis of monitoring data through third-party AI service providers. The Service acts as a client interface and AI orchestration layer. It does not host, manage, or take responsibility for your Grafana instances or the data contained therein.
You must create an account to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use of your account.
You are solely responsible for the Grafana instances you connect to the Service. You represent and warrant that you have the right and authority to access the Grafana instances you configure, and that your use of the Service in connection with those instances complies with all applicable laws, regulations, and your organization's policies. Grafana credentials are stored exclusively on your device and are never transmitted to our servers.
The AI analysis features transmit data retrieved from your Grafana instances to third-party AI service providers (including but not limited to OpenAI, Anthropic, and any future providers we may use) for processing. This data may include dashboard metadata, metric names and values, time-series data, alert configurations, labels, annotations, and any other data returned by the Grafana API in response to queries made during an analysis session.
BY USING THE AI ANALYSIS FEATURES, YOU EXPRESSLY ACKNOWLEDGE AND CONSENT TO YOUR GRAFANA MONITORING DATA BEING TRANSMITTED TO AND PROCESSED BY THIRD-PARTY AI PROVIDERS. You are solely responsible for determining whether the data in your Grafana instances is appropriate for such processing and whether such processing complies with your organization's policies and applicable laws.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, AND NON-INFRINGEMENT.
We do not warrant that: (a) the Service will be uninterrupted, timely, secure, or error-free; (b) AI-generated analyses, summaries, or recommendations will be accurate, complete, or reliable; (c) the Service will meet your requirements; (d) any data displayed will be accurate or reflect the true state of your systems; or (e) errors will be corrected.
AI-generated content is for informational purposes only and should not be relied upon as the sole basis for operational decisions. You are solely responsible for verifying all AI outputs against your actual systems and for any actions taken based on such outputs.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EKIN CONSULTANCY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION: LOSS OF PROFITS, DATA, REVENUE, BUSINESS OPPORTUNITIES, OR GOODWILL; SERVICE INTERRUPTIONS; SYSTEM DOWNTIME OR OUTAGES (WHETHER YOURS OR THIRD PARTIES'); COSTS OF PROCUREMENT OF SUBSTITUTE SERVICES; DATA BREACHES OR UNAUTHORIZED ACCESS TO YOUR SYSTEMS; ACTIONS TAKEN OR NOT TAKEN BASED ON AI-GENERATED ANALYSIS; OR ANY OTHER INTANGIBLE LOSSES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR FIFTY EUROS (EUR 50), WHICHEVER IS GREATER. THIS LIMITATION SHALL NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE EU OR DUTCH LAW, INCLUDING LIABILITY FOR INTENTIONAL MISCONDUCT OR GROSS NEGLIGENCE.
You agree to indemnify, defend, and hold harmless OtterButter and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your connection to Grafana instances; (c) data transmitted to third-party AI providers through your use of the Service; (d) your violation of these Terms; (e) your violation of any third-party rights; or (f) any claim that your use of the Service caused damage to a third party.
You retain ownership of your data. By using the Service, you grant us a limited, non-exclusive license to process your data solely for the purpose of providing the Service, including transmitting data to third-party AI providers for analysis. We may retain AI-generated summaries and anonymized usage data. We may use aggregated, anonymized data for service improvement, analytics, and research purposes.
You agree not to: (a) use the Service for any unlawful purpose; (b) attempt to gain unauthorized access to our systems or other users' accounts; (c) reverse engineer, decompile, or disassemble the Service; (d) use the Service to transmit malicious code; (e) interfere with or disrupt the Service or its infrastructure; (f) exceed usage limits or circumvent billing; or (g) resell or redistribute the Service without our written consent.
OtterButter offers auto-renewable subscriptions purchased through Apple's App Store and Google Play. Current plans are "Everyday Otter" and "Uber Otter," each billed as a monthly subscription. Pricing for each plan is displayed at the point of purchase in the application and may vary by region.
Auto-renewal. Subscriptions renew automatically at the end of each billing period (one month) unless cancelled at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period at the price of the selected plan.
Payment. Payment is charged to your Apple ID or Google Play account at confirmation of purchase and upon each renewal. By initiating a purchase you authorize these recurring charges.
Managing and cancelling. You can manage your subscription, turn off auto-renewal, or cancel at any time through your Apple ID or Google Play account settings. Cancellation takes effect at the end of the current billing period; you retain access to paid features until then.
Free trials and introductory offers. Where a free trial or introductory price is offered, any unused portion of a free trial period is forfeited when you purchase a subscription. The subscription will automatically convert to a paid subscription at the standard price at the end of the trial unless cancelled at least 24 hours before the trial ends.
Price changes. We may modify subscription pricing with reasonable notice. Any price increase to an existing auto-renewing subscription will require your affirmative consent before the next renewal in accordance with App Store and Google Play policies. If you do not consent, the subscription will not renew.
Refunds. Subscriptions are non-refundable except where required by applicable law. Refund requests for purchases made through the App Store or Google Play are handled by Apple or Google, respectively, in accordance with their refund policies. We do not process refunds directly for store-based purchases.
Suspension or termination. Failure of payment may result in suspension or termination of access to paid features.
We reserve the right to display advertisements within the application for users on free (unpaid) plans. Advertisements may be served by third-party advertising networks, which may collect device identifiers and usage data in accordance with their own privacy policies. Paid subscription plans will not display advertisements.
We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination (including limitations of liability, indemnification, and disclaimers) shall survive.
The Service integrates with third-party services including but not limited to Grafana, OpenAI, Anthropic, Mixpanel, Sentry, and Google Analytics. Your use of these third-party services is subject to their respective terms and policies. We are not responsible for the availability, accuracy, or practices of any third-party service.
These Terms shall be governed by and construed in accordance with the laws of the Netherlands. Any disputes arising from these Terms or the Service shall be submitted to the exclusive jurisdiction of the competent courts in Haarlem, the Netherlands. Nothing in these Terms shall affect any mandatory consumer protection rights you may have under the laws of your country of residence within the European Union.
If you are a consumer within the European Union, you may have a right of withdrawal under the Consumer Rights Directive (2011/83/EU). By using the Service and requesting AI analysis, you acknowledge that the digital content is provided immediately upon your request and you consent to waive your right of withdrawal for each analysis performed. Nothing in these Terms excludes or limits rights that cannot be excluded or limited under applicable EU or Dutch consumer protection law.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
These Terms, together with the Privacy Policy, constitute the entire agreement between you and OtterButter regarding the Service and supersede all prior agreements and understandings.
OtterButter, Haarlem, the Netherlands. For legal inquiries: [email protected].